You can cancel your order if it has not yet been processed, that is, it is still marked with the status “in process” or “awaiting payment”.

To do this, you must contact us by phone +351 259 321 073 (Cost of call to national fixed network), from Monday to Friday, from 9:00 am to 6:00 pm, or by email info@soulflavors.pt, every day.

Be sure to read our Terms e Conditions.

In accordance with the al. l) of no. 1, article 4 of Decree-Law no. 24/2014, of 14 February, the consumer has the right to terminate the contract without incurring any costs (except return costs) and without necessity to indicate the reason, within 14 days from the day on which he acquires physical possession of the goods, in the case of purchase and sale contracts.

In order to exercise your right of free resolution, you must contact us at info@soulflavors.pt or Soul & Flavors, Distribuição de Produtos Regionais, Lda, with headquarters in Rua do Côto Nº15 Couto – Adoufe 5000-022 Vila Real, your decision to terminate this contract by means of an unambiguous statement.

For the free resolution period to be respected, it is enough that your communication regarding the exercise of the right of free resolution is sent before the end of the resolution period.

The procedure for exercising the right is set out in articles 10 and 11 of Decree-Law no. 24/2014, of 14 February, available here, and the free resolution form provided by B of the annex to that diploma.

Yes. In cases of free Contract Resolution, the shipping costs related to the return are borne by the consumer, as stipulated in paragraph 2 of article 13 of Decree-Law no. 24/2014, of 14/02.

1. The return of the articles must be made by presenting the respective invoice and / or proof of payment, being returned to Soul & Flavors, to the address Loja do Covilhete, R. António de Azevedo 60, 5000-514 Vila Real.
2. The articles must be presented in perfect commercial condition, in the original packaging.
3. The consumer must, within 14 days from the date on which he communicated his decision to terminate the contract, return or deliver the goods to the supplier of goods or to a person authorized for that purpose.

After receiving and confirming the products, the refund procedure will be initiated if, and only if, the products have been shipped according to the predefined terms.

Yes. For this you must contact us by phone +351 259 321 073 (Cost of call to national fixed network), from Monday to Friday, from 09:00 until 18:00, or by email info@soulflavors.pt, every day.

As stipulated in paragraphs c) to e) of paragraph 1 of article 17 of Decree-Law no. 24/2014, of 14/02, there are exceptions to the Right of Free Resolution, namely:

• Supply of goods made according to consumer specifications or clearly customized;
• Supply of goods that, by their nature, cannot be resent or are liable to deteriorate or quickly fall out of date;
• Supply of sealed goods not subject to return, for reasons of health protection or hygiene when opened after delivery.

Pay attention to the product typology. Made-up goods that can easily deteriorate (like our confectionery products, which are manufactured specifically for each order), cannot be returned.